Customer Service
Every customer issue in one view – with AI that helps you write the reply.
Tickets from your public support portal and your team land in one list. AI triages priority and category, drafts replies and summarises long threads for handover.
What you gain
Faster replies
AI drafts the answer from the thread – you review and send.
Nothing slips
Status, priority and assignee on every ticket, with a dashboard on top.
Customers stay informed
Automatic emails on every important change.
Features
Public support portal
Customers submit tickets and follow their status – images included.
AI triage, reply drafts and summaries
Priority and category filled in on create; one-click thread summary for escalation.
Internal notes and audit history
Agent-only notes and an immutable log of every change.
Dashboard and email notifications
Open tickets per status, priority and assignee; requester and assignee emailed on updates.
Pairs well with
Frequently asked questions
Can customers see internal notes?
No. Internal notes are never sent or shown to the customer.
Does the AI reply on its own?
No. It drafts a reply; an agent always reviews and sends it.
See it on your own data – in 30 minutes.
Bring one of your drawings or documents and we’ll show you live what PixloSmart gets out of it. No commitment.
Book a demo â–¸